We’re sorry to hear you’ve hit a snag! Technical glitches can be frustrating when you’re in the middle of planning, but we’re here to help get things back on track. To find a solution quickly, our tech team needs a few specifics about your setup.
Next steps:
- Share the basics. Tell us which device (phone model, computer, or both), operating system (iOS, Android, Windows, Mac), and browser (Chrome, Safari, etc.) you are using.
- Update and reset. If you are using the app, try uninstalling and reinstalling it. This simple step fixes most issues by clearing out old data and ensuring you have the latest version.
- Provide visual evidence. If possible, record a quick screen video or take a screenshot of the error. Seeing exactly what happens helps our team identify the "glitch" much faster!
- Escalate for a deep dive. Once you send us these details, we’ll move your case to our technical department for a thorough investigation.