If your wedding data is missing, don’t worry. In many cases, your data is still there, but you may have signed in with a different account.
Try these steps:
- Check your email address. Make sure you’re signed in with the exact email address you used when you originally registered. Even a small difference can create a separate, empty profile.
- Check how you signed in. If you originally registered with your email and password, signing in with Google, Apple, or Facebook may create a separate account instead.
- Sign out and sign back in manually. Log out completely, then use your original email address and password to sign in.
- Still can’t find your data? Contact us and we’ll help you locate your original account and, if necessary, resolve duplicate accounts.