Articles in this section

I can't see my stamps or access the Passport link. What should I do?

Technical hiccups shouldn't get in the way of your honeymoon dreams! If your stamps aren't appearing or the link seems broken, it’s usually just a quick fix related to your browser's "memory."

Next steps:

  • Try the "Incognito" trick. Open your Passport link in an incognito or private window. This bypasses old cookies that might be hiding your actual progress or showing you an outdated version of the page.
     
  • Perform a manual login. Log out of the app or website and log back in by manually typing your email and password. Avoid using Google or Facebook "one-click" automation for this specific check, as it helps refresh your session data.
     
  • Clear your cache. Go to your device settings and clear the cache and cookies for your browser. This refreshes the connection to our latest promotion updates and ensures you're seeing the most current data.
     
  • Reach out if stamps are still missing. If your stamps still don't show up after these steps, let us know! We can verify your status with our marketing department to confirm you are correctly registered in the system.